Account Suspended After Video Verification - Rejected Despite Complete Documentation
My seller account was deactivated during virtual identity verification. Amazon then requested detailed documentation about business registration, account ownership, supply chain, and operational details.
I submitted:
Business registration and EIN certificate
FBA Service Management Agreement with my virtual assistant
Complete supply chain documentation from Brand
Invoices and letters of authorization direct from Brand
Bank statements matching all transactions exactly
Warehouse service agreements and logistics documentation
Email confirmations from suppliers with tracking information
Everything matched perfectly with zero discrepancies.
Amazon's response: "We believe our controls identified that your account has been used to engage in deceptive, fraudulent, or illegal activity. Your account won't be reactivated."
No explanation of what was deceptive or fraudulent. No specific documentation that was questioned. Just a blanket rejection despite providing everything they asked for.
Has anyone faced similar situations where complete legitimate documentation doesn't result in reactivation? What can actually be done when Amazon's fraud detection flags you without specifying the issue?
Account Suspended After Video Verification - Rejected Despite Complete Documentation
My seller account was deactivated during virtual identity verification. Amazon then requested detailed documentation about business registration, account ownership, supply chain, and operational details.
I submitted:
Business registration and EIN certificate
FBA Service Management Agreement with my virtual assistant
Complete supply chain documentation from Brand
Invoices and letters of authorization direct from Brand
Bank statements matching all transactions exactly
Warehouse service agreements and logistics documentation
Email confirmations from suppliers with tracking information
Everything matched perfectly with zero discrepancies.
Amazon's response: "We believe our controls identified that your account has been used to engage in deceptive, fraudulent, or illegal activity. Your account won't be reactivated."
No explanation of what was deceptive or fraudulent. No specific documentation that was questioned. Just a blanket rejection despite providing everything they asked for.
Has anyone faced similar situations where complete legitimate documentation doesn't result in reactivation? What can actually be done when Amazon's fraud detection flags you without specifying the issue?
3 respuestas
Seller_MUBN0Jm00YVZK
I just came back from hell last month. Fortunately, I passed the virtual identity verification.
From my perspective, whether Amazon rules you out for fraudulent activity does not mainly depend on your business documents. Valid and complete documents are only the bare minimum. If the documents you present are fraudulent, they won’t even give you a chance to answer any questions at all.
During the video call, I was grilled with an extensive list of questions, covering my sales data, advertising spend, shipment volumes, carriers, IP address, payment request timelines, flagship products, after-sales performance, and even how many A+ Content I had created. Luckily, I remembered every single detail, so my account survived the review.
Could you recall what questions the interviewer asked you during your virtual verification interview? Did you answer truthfully? Were your responses 100% consistent with the actual facts?
The interviewer’s work is to record all your answers. Afterwards, their internal review team will cross-reference your statements against your actual account records. If there is any discrepancy whatsoever, they will likely deem your account involved in fraudulent activity.
